Q: What information should I give my physician before I start using the medicine?
A: It is necessary that you give all the details of your medical and surgical history to your healthcare provider along with any known allergies. Also, If you are taking any medical or herbal supplements.
Q: Around what temperature should I store the medicine?
A: The medicine should be stored anywhere between 15°C and 30°C.
Q: Can I recommend or share the medicine with my friend, who is also having symptoms similar to me?
A: Please do not share this medicinal ointment with anyone. Even though they show the same symptoms, it is necessary for them to consult their doctor before using the medicine.
Q: Can the medicine be used for kids and adult?
A: Yes, the medicine can be used for people of all ages.
Q: What should I do if in case some of the medicine gets into my eye?
A: Please wash your eyes thoroughly with some cold running water. You may even need an eyewash to clean your eyes. If in case you continue to feel a stinging sensation in your eyes after washing, please report to the hospital.
Q: I noticed some nappy rashes on my baby's skin. Can I use the medicine to treat the rash?
A: The medicine is only meant for the remediation of bacterial infections. If you do not know the type of pathogen causing the infection, please use the medicine only after consulting the doctor.
Q: How many times in a day should I apply the medicine?
A: You can apply the medicine two to three times in a day to see the best results. Follow your doctor's instructions if they say otherwise.
Q: The seal of the ointment I purchased seems to be broken. Should I use it anyway?
A: Never use a product if its seal is broken at the time of purchase. Please buy a new packet, which is sealed and report this issue.