Good office behaviour is nothing but an indirect reflection of your personality. This first aspect is your dressing sense. You should be well dressed as per your occupation and the demands of your organization. There is a thin line between well dressed and being dressed jazzy. I feel a well-dressed person is far more well-received by the opposite common man than a person dressed in a jazzy attire. Your external appearance makes the first impression on the opposite person.
The second aspect of this is your body language. Your body language should be apt to the situation given by striking a balance between confidence and overconfidence. The third aspect of this is your language. Try to talk to the opposite person in their understandable language as much as possible, preferably their mother tongue. This gives the highest level of comfort to that person and helps to develop a good rapport.
The fourth aspect of this is empathy. This is one of the most important aspects of good office behaviour. Being a medical practitioner, if the doctor does not show any empathy towards a patient’s problem by his or her behaviour, then that can create issues in the doctor-patient relationship and all conflicts start at that stage only.
Guidelines and protocols
I am not aware of any guidelines present globally about an ideal practice but I can definitely say that the nature of the practice, by and large, remains the same throughout the world with minor changes as per region, organization, the position of the person in that organization.
The most important part of good practice is its ethical quotient. Whether it is Orthopaedic or Spine Surgery practice, whether it’s a doctor or an engineer, you have to be ethical. Sticking to ethics ensures that there is no breach in norms related to a particular condition in medicine which varies from case to case basis. If you follow ethics, the chances of you going wrong are negligible.
A second important aspect of good practice is the readiness of a clinician to bring in changes as per advances in the medical field or for that matter in any field. For example, if a spine surgeon just keeps on doing conventional open surgeries in cases where those can also be done by minimally invasive surgery, it is wrong on the surgeon’s part not to offer that option to the patient just because he/she does not know how to do minimally invasive surgery. If they don’t know the technique, they should try to learn the same by attending different courses related to it. One can not remain behind the time when it comes to fields like medicine where there are lots and lots of advances coming up.
The third aspect in this is to be reasonable, to be accountable to the patient. As per the case, try to explain the patient and relatives pros and cons of conditions along with the merits and demerits of different treatment options.
By putting all facts in front of them, you are indirectly developing faith for you in their mind which is of utmost importance for a smoother doctor-patient relationship. Also, show a sense of accountability even in conditions where things have not gone so far as per our expectations (a scenario where there is a complication). Patients will appreciate such behaviour if you take responsibility for whatever had gone wrong and that patient will remain more faithful with you for their lifetime.
Workplaces that follow good sitting behaviour
To count organizations that follow above all factors will be beyond our control but if you really want an answer to the question of what needs to be done, then my answer would be these idealistic factors start not from any organization but it starts from individuals who form these organization. The work culture has to be passed on to the next generation by default. It should be in autorun mode.
For making this happen, a new person in an organization can be exposed to proper orientation programs which will show what was the history of any organization and what is the work pattern by which he/she should abide by.
There have to be proper surprise checks by seniors at any point of time. If any fault is noted then immediately study that fault, find a probable solution to it, taking into consideration organizational rules should be charted out. Put time limit to execute that solution under someone’s supervision and once the solution is executed, recheck whether that solution is really helping or not. Here the role of senior officials will be of utmost importance.
About the author
Consultant Spine Surgeon
Wockhardt Hospital, North Mumbai ( Mira Road )
Disclaimer: The information included at this site is for educational purposes only and is not intended to be a substitute for medical treatment by a healthcare professional. Because of unique individual needs, the reader should consult their physician to determine the appropriateness of the information for the reader’s situation.