FAQs About Medlife Orders, Returns, Wallet And More

Introduction

We are thrilled to welcome Medlife to the PharmEasy family! We can’t wait to innovate together and deliver better experiences for our consumers, delivery personnel, and retail partners across the country.

Now that Medlife is part of PharmEasy, here’s what will happen to your Medlife order history, return requests, wallet balance and past lab reports.

1. Why is Medlife now PharmEasy?

Medlife has been acquired by PharmEasy. We are merging the two brands in order to be better and more efficient at what we do. We believe that the skills of both these teams combined will generate quality, ease and better service.

2. What does this mean for Medlife customers?

Medlife customers have been automatically registered with PharmEasy. Your account on Medlife with the registered number has been set up on PharmEasy. Open the PharmEasy App, enter your registered number and subsequent OTP to access your PharmEasy account. You can start placing orders on the PharmEasy app/ website using the personalised promotions/ offers auto-applied on the cart page.

3. What will happen to my order history?

You will have access to your order history on the Medlife App/ web platform until 31st Dec, 2021. 

All uploaded prescriptions and saved addresses, dating back to a year, have been transferred to your new PharmEasy account.

4. What happens to my past lab reports?

All past lab reports will remain unchanged, and you can access these from the Medlife App/ web platform until 31st Dec, 2021.

5. What happens to my Wallet balance?

Please log into the Medlife App/ web platform and transfer your wallet balance to your Bank Account. In order to avail your Wallet balance, you need to initiate a refund to your own bank account from the wallet option in the app (available on the left navigation bar). You can do so by entering your account details in the Wallet section on the Medlife App. Once a transfer is initiated, it can take between 2 to 7 business days. You can raise the same request even after we stop taking new orders. Alternatively, you can also call on 1860 1234 1234 or send an email to care@medlife.com for further assistance.

6. What will happen to my MedCash balance?

Your MedCash balance will not be carried forward to your PharmEasy account and has expired on May 23rd, 2021. 

7. How can I return products ordered from Medlife?

Products ordered from Medlife can be returned through the Medlife App/ web platform, subject to return policies and procedures in place at Medlife. Alternatively, you can also call on 1860 1234 1234 or send an email to care@medlife.com with complete details asking to return a product.

8. How will the refund be processed for previous orders placed on Medlife?

Amount refunded against products returned on Medlife will reflect on the Medlife App/ web. In order to avail your refunded balance, you need to initiate a refund to your own bank account from the wallet option on the app (available on the left navigation bar). 

9. What will happen to my Medlife Gift Card and its existing balance?

Medlife Gift Cardholders having an unredeemed balance in their Gift Cards may redeem the same on PharmEasy. However, all Gift Cards must be registered before redemption. To register the Gift Card, the holder needs to send a message from their registered mobile number to: GCACT<space>16DigitCardNumber<space>6DigitPin<space>Firstname<space>Lastname to 9160012146.

On successful registration and verification of the Gift Card, the unredeemed balance will be added by PharmEasy to the PharmEasy user account linked to such a verified registered mobile number within 72 hours from the time of registration. All other terms and conditions with respect to the Gift Cards will remain the same. Click here to read more about it.

Disclaimer: The information provided here is for educational/awareness purposes only and is not intended to be a substitute for medical treatment by a healthcare professional and should not be relied upon to diagnose or treat any medical condition. The reader should consult a registered medical practitioner to determine the appropriateness of the information and before consuming any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.

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