Returns
When will I get my refund?

Once the refund has been initiated, the refund amount is expected to reflect as per the payment method:

  • PharmEasy Wallet - Refund will be credited in PharmEasy Wallet (Within 24 hours)
  • Cash on Delivery - Refund will be in PharmEasy Wallet (3-5 business days)
  • Card at Delivery - Refund will be in PharmEasy Wallet (3-5 business days)
  • UPI QR at delivery - Refund will be in your bank account (5-7 business days)
  • Online Payment via Credit / Debit Cards - Refund will be in source (3 - 5 business days)
  • Online payment via net banking - Refund will be in Net Banking account (7 - 10 business days)
  • Online payment via UPI - Refund will be in Net Banking account (5 - 7 business days)
  • Online payment via PhonePe & other E-wallets - Refund will be in PhonePe & E-wallet (1 - 2 business days)
  • NEFT (Bank Refund) - Refund will be credited to your Bank Account (5 - 7 business days)


Points to Note:

  • Refunds timelines depend on Bank turnaround times and RBI guidelines. Also, Delivery and Cash Handling charges will not be refunded
  • If payments are received from the PharmEasy wallet and another source, any refunds will be credited to the PharmEasy Wallet first and then to the 2nd source as per the timelines mentioned above.
  • Please note that any refund will be initiated only for the specific number of items / products that you chose in the returns request placed with us.
  • We will not process a refund for any additional units or other items / products returned.
  • Any additional units or items / products received, during the course of the returns process, will not be returned to you either.




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30-day return policy for medicines and 2 days for Healthcare item(s). Refer FAQs section for more details.
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