How do I return my order?

You can raise a request to return any items with these simple steps:

  1. Go to My Orders
  2. Select the respective order and click on 'RETURN'
  3. Check to see if the product/s that you wish to return are returnable and have a valid return-by date.
  4. Select the item with quantity and reason for return

We will pick up the returnable items within 1 - 7 days from the date of request. Please keep the return package ready in its original packaging. You are also requested to keep a copy of the invoice/ bill from the partner licensed retail pharmacy handy for verification.


Special Note -

Items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, PharmEasy will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).


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