We're sorry you're facing this. A return is only available within your item's return window, shown in the order's Returns section, and won't apply if:

• The item is opened, used, damaged by misuse, or missing its seal, accessories, or serial number
• It's a consumable, non-returnable, or a restricted category (like baby care, health supplements, or sexual wellness)
• The return window has expired

If your item meets these conditions and you still can't raise a request, please reach out to us right away.