I am unable to initiate a return request

PharmEasy offers a flexible return policy for items ordered with us. Under this policy, each item purchased will have a returnable window which can vary anywhere between 0 to 30 days, post its delivery. The return window will be listed in the returns section of the order, once delivered.

 

The items shall not be eligible for a return under the following circumstances:

  1. If the item has been opened, partially used or disfigured. Please check the package carefully at the time of delivery.
  2. If the item is a consumable item.
  3. If the item’s / packaging/ box/ seal has been tampered with; Do not accept the delivery if the package appears to be tampered.
  4. If it is mentioned on the product detail page that the item is non-returnable
  5. If the return window for any or all items in an order has expired.
  6. Any accessories supplied with the item(s) are missing.
  7. If the item does not have the original serial number / UPC number / barcode affixed, which was present at the time of delivery.
  8. Any damage / defect which is not covered under the manufacturer's warranty.
  9. If the item is damaged due to visible misuse.
  10. Items related to baby care, food & nutrition, healthcare devices and sexual wellness such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits, etc.


However, if you are unable to raise a request despite your items being eligible for returns, please reach out to us immediately.

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