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SurgiCare - Terms and Conditions


1. GENERAL

a) PharmEasy Surgicare Service is an offering by Care Easy Health Tech Private Limited (hereinafter referred to as “Company”or “We”or “Our”or“Us”). You can access the PharmEasy Surgicare Service either by accessing the ‘PharmEasy SurgiCare’ tab on the Platform or by directly contacting us at +91 9222888666 between 10 AM to 6 PM on any day of the week other than on public holidays. The Company is registered under the Companies Act, 2013, having its registered office at 217, 2nd Floor, Jhalwar Building, Patanwala Compound, Nr Shreyas, Ghatkopar, Mumbai, Maharashtra 400086.

(b) For the purpose of these Terms, wherever the context so requires "You", “Your” or "User"shall mean any natural or legal person who accesses or uses or avails or offers to avail any of our Services.

(c). Please note that if you access the services of PharmEasy Surgicare ( hereinafter “Service”or “PharmEasy Surgicare Service”), through a tab on www.pharmeasy.com (the “Platform”), to the extent applicable and not conflicting with any of the specific terms and conditions contained in these terms, the provisions of the [..] of the Platform shall apply including General terms, terms on Eligibility of Use, User Obligations, Usage Conduct, Intellectual Property Rights, Disclaimer of Warranties and Liabilities, Indemnification and Limitation of Liability, Violation of Terms, Termination, Governing Law, General Provisions, Online Doctor Consultancy and User Account Password and Security.

2. WHAT ARE THE PHARMEASY SURGICARE SURGICARE SERVICES?

(a). Listing and facilitating interaction:- PharmEasy Surgicare Service facilitates interaction between Users in need of surgical or any other type of healthcare/ medical interventions, treatment, procedures or care (“Healthcare Procedure”) with Registered Medical Practitioners (“RMPs”) and hospitals/healthcare institutions (collectively, the RMPs and hospitals/healthcare institutions referred to as “Third-Party Healthcare Providers”). You can search through the database of RMPs and Third-party Service Providers and identify the relevant RMP or Third-Party Healthcare Provider You wish to interact with or select the Healthcare Procedure You require. We will assist You to Schedule and book an appointment or Healthcare Procedures at such Third-Party Healthcare Provider You select.

We are merely an intermediary that provides Users with contact information of RMPs and Third-Party Healthcare Providers for the fulfilment of their healthcare and medical requirements, by: (i) giving access to Third-Party Healthcare Providers’ information which may include their name, specialty, working hours, and geographical area, or any other criteria that may be developed and made available from time to time, and (ii) facilitating appointments with Third-Party Healthcare Providers for access to Healthcare Procedures.

(b). Ancillary and post consultation services:- Pharmeasy Surgicare Services also provides certain additional services such as: (i) facilitating You to order pharmaceutical, OTC, nutraceuticals, surgical/medical equipment and consumables of any and all kinds (collectively referred as “Products”) and schedule diagnostic tests/services (“Diagnostic Services”) from suitable providers of the same (which include licensed wholesale suppliers, licensed retail pharmacies whether through online or offline mode including retailer pharmacies listed on the Platform, medical laboratories, etc. ) that may be recommended as part of the Healthcare Procedure]; (ii) coordinating and facilitating pre- and post- Healthcare Procedure related care; (iii) finding details of services which meet User dietary requirements; (iv) accessing details of services which provide for timely processing of insurance payments, post-surgery pick and drop services; and (v) other services which may be offered by us from time to time.

3. HOW CAN THE USER CONNECT WITH THE THIRD-PARTY HEALTHCARE PROVIDERS USING THE SERVICES?

The User can connect and get in touch with the relevant Third-Party Healthcare Provider based on the Users’ own discretion and individual healthcare requirements, through the representatives (e.g., call centre executives) of the Company. The contact details of the representatives are made available through PE Surgicare tab for coordination in the delivery of the facilitation services and to enable satisfactory user experience. For more details, You are requested to click on https://pharmeasy.in/surgicare/

Role of the Company: Please note that the PharmEasy Surgicare Services are provided by us as an intermediary. The Service only facilitates Users to access Healthcare Procedures from Third-Party Healthcare Providers. Our role is to enable identification of Third-Party Healthcare Providers by Users and facilitate them in accessing quality healthcare.

Role of Axelia Solutions Private Limited: The Platform is operated by Axelia Solutions Private Limited (“Axelia”). Axelia is neither the owner nor controller nor provider of the PharmEasy Surgicare Services and is also not involved or responsible in any manner for the interactions between the Users, the Company, and the Third-party Healthcare Providers/ partner entities. Further, Axelia is not responsible in any manner to ensure and enable the fulfilment of the healthcare services to be provided by the Third-Party Healthcare Providers to the Users. It is clarified that any pharmaceutical products and diagnostic tests and services availed by the Users on the Platform pursuant to the facilitation services shall be governed by the Terms and Conditions of the Platform available at [..].

4. NON-SOLICIT BY THE COMPANY

(a). The PharmEasy Surgicare Service, directly or indirectly, collects and makes available relevant information about the profile and practice area of Third-Party Healthcare Providers and other partner entities. Such information may include professed medical expertise and specialty areas, qualifications, fees, location, visiting hours, and such other information of the Third-Party Healthcare Providers as are available to the Company. The foregoing information is being made available for the awareness and general information of the Users only and shall not be construed in any manner as advertising, affirmation, certification, and solicitation of the services provided by such Third-Party Healthcare Providers/partner entities. While the Company takes reasonable efforts to ensure the accuracy and completeness of such information at regular intervals of time, the Company does not guarantee against nor assume any liability or responsibility for any inaccurate or incomplete information provided to us by our third-party partner entities for the display of such information on the PharmEasy Surgicare page on the Platform.

(b). The Service may be offered through websites of third parties, affiliates, and business partners. The Company has no control over and shall not be liable or responsible for the accuracy, validity, or reliability of the content displayed on, or quality of such websites or those made available by/through the Platform. You agree that the inclusion of any link on communication through the Service does not imply an advertisement of services offered by Third-Party Healthcare Providers, and that all the information listed on these linked websites is subject to the terms included in the standard policies of such third-party websites. The Users may use the links and these services at their own risk.

5. NO DOCTOR PATIENT RELATIONSHIP

The provision of any information made available by us through the PharmEasy Surgicare Services does not create a doctor- patient relationship between the Company and You, in any manner whatsoever, and shall not be construed as an opinion, medical advice, diagnosis, or treatment of any medical condition. In no event shall the Company and/or the Service be liable to You or any other person for any decision or action taken by You in reliance of such information. You agree that the Services offered by us are not a substitute for seeking emergency healthcare, and the User is free to immediately connect with any appropriate medical professional directly accessible to them in case of any medical emergency.

6. NO PROVISION OF PAYMENTS

The Company, does not provide for, permit or monitor any financial transaction occurring between the User and Third-Party Healthcare Providers pursuant to the PharmEasy Surgicare Services availed by the Users, and all such transactions shall be settled offline, directly or indirectly between the concerned stakeholders, that may include the User, User’s insurer or other third-party payment institutions and Third-Party Healthcare Providers, as mutually agreed between the relevant stakeholders. In no event is the Company engaged in facilitating the settlement of any such payments concerning any services availed pursuant to the PharmEasy Surgicare Services, in any manner whatsoever. Notwithstanding the above-stated, the User may make payment transactions relating to the procurement of Products and Diagnostic Tests purchased by the User directly on the Platform, facilitated as part of the PharmEasy Surgicare Services.

7. NO LIABILITY OF COMPANY

(a). The Company shall not be liable for any special, direct, indirect, or consequential damages, or any damages whatsoever resulting from loss concerning negligence, contractual or tortious claims (including for medical negligence), arising out of or in connection with the use of information on the Platform or availing of our PharmEasy Surgicare Services.

(b). Further, the Company does not provide or make any representation, warranty, or guarantee, express or implied about the PharmEasy Surgicare Services and disclaims all warranties including warranties of fitness for a particular purpose and warranties of merchantability in respect of the PharmEasy Surgicare Services.

(c). The PharmEasy Surgicare Services are not intended to provide any healthcare or medical advice or diagnosis and the Company is not responsible for any medical or other outcomes between You and the Third-Party Healthcare Provider that You interact with, through the PharmEasy Surgicare Service. Your selection or engagement with such Third-Party Healthcare Provider is solely at Your own risk.

(d). Without prejudice to the information provided above, the Company and the Platform shall not be liable in any manner for and towards:

i. Any unauthorized access to, use, or alteration of Your transmissions or data, pursuant to Your engagement with a Third-Party Healthcare Provider, or
ii. Any outcome from the online, outpatient, or in-patient consultation between You and the RMP, or
iii. Any medication or quality of treatment rendered by a Third-Party Healthcare Provider, or
iv. Any type of inconvenience suffered by the User due to a failure on part of the Third-Party Healthcare Provider including late show-up, rescheduling, or cancellation of confirmed appointments, differences in the fee charged, inappropriate treatment and other allied difficulties arising from conduct of such Third-Party Healthcare Provider, or
v. Any deficiency, inadequacy, unsuitability or negligence in the delivery and performance of the healthcare services by Third-Party Healthcare Provider contacted through PharmEasy Surgicare Services,
vi. Any deficiency in services offered on the Platform; or
vii. any other incident that occurred in connection with the choice made by the User, based on the information available through our Services.

8. PERSONAL DATA

The Company may collect some personal information, including sensitive personal data or information from the User for the purposes of providing facilitation services including scheduling preliminary appointments with RMPs, and for connecting the User with the Third-Party Healthcare Provider. This may include records of any such communications exchanged between the User and the Third-Party Healthcare Provider, which shall be collected and stored in the Company or its affiliate’s servers, subject to the express consent of the User. Please refer to our Privacy Policy available at [..] for details of our practices in relation to data collection, storage, usage, retention and sharing.

9. GRIEVANCE REDRESSAL

If you have any grievances concerning the Terms or the Services offered by us, including any questions, discrepancies and grievances concerning the processing of your information by us, you can connect with the Company’s Grievance Officer at:

Name of the Grievance Officer: Prothom Chakravorty
Contact number: +919222888666
Address: Care Easy Health Tech Private Limited, 217, 2nd Floor, Jhalwar Bldg, Patanwala Compd, Nr Shreyas, Ghatkopar, Mumbai, Mumbai City, Maharashtra 400086
Email: prothom.chakravorty@surgicare.in

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