Returns
Returns
I want to return my order! What do I do?
You can raise a request to return your items with these simple steps:

1. Go to My Orders
2. Go to respective order and Click on 'Return items'
3. Select the item you wish to return and raise a return request

Once you raise a request, you'll get an SMS confirming that your request is being processed. Based on the item, your request will be processed and the item will be picked up after which you will get a refund.
In what mode will I receive my refund & how long will it take?

Payment Mode Refund Mode Refund time frame *
PharmEasy WalletPharmEasy Wallet24 Hours
PaytmPaytm7-10 working days
Credit card/Debit cardCredit card/Debit card7-10 working days
NetbankingBank account7-10 working days
MobikwikMobikwik7-10 working days
Phone Pe/BHIM UPIUPI linked bank account7-10 working days
Cash/card at deliveryPharmEasy Wallet24 Hours

* Refund time frame: Time after the return is received by partner retailer

In case the payment is done via multiple payment modes (PE Wallet + online), then the amount paid by PE wallet will be refunded first and remaining refund amount will be processed in the online payment mode.
What is PharmEasy's Return policy for Medicines? How does it work?
PharmEasy's return policy gives you an option to return the medicines purchased via PharmEasy within 30 days of receipt of the medicines (except refrigerated, damaged, wrong medicine which can be returned till 3 days of delivery). Copy of the invoice/bill from our partner retailers will be verified at the time of collection of returned medicines. After verification we will refund the amount, equivalent to the amount paid for the returned medicine(s) at the time of purchase.
Can items be returned after the time period mentioned in the Returns Policy?
Sorry, we will not be able to accept returns after the time period mentioned in the Return Policy.
Can I return any medicine?
Medicines which have been opened, partially used or disfigured are not eligible for returns.Please check the package carefully at the time of delivery
What is the return policy for Healthcare products?
Healthcare products can be returned within 7 days from the date of delivery. Food items are non returnable and non refundable if seal is broken
How long would it take me to receive the refund of the returned product?
Once your returns request has been accepted, the product is picked up and returned to our partner retailer. Once the returned product/s have been received and verified by our partner retailer, they will initiate a request to transfer the discounted value of the returned product(s).
Does PharmEasy pick up the product I want to return from my location?
Yes. Our hassle free return policy allows easy return of the products. We will pick up the return items within 4 - 7 days from the request placement date. Please keep the return package ready.
Why did the pick up of my product fail?
Our logistics team makes three attempts to pick up the item. If the item is not picked up in the third attempt, it will be assumed that the customer wants to keep the product. You can initiate a new return request, if item meets the return criteria. For more details, please write to us at care@pharmeasy.in or call our customer support team.
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Easy Return
30-days return policy for medicines and 7-days for Health-Care items. Refer FAQs for more details.
ABOUT PHARMEASY
India’s Leading and Most-trusted Online Healthcare Aggregator:
Tired of rushing to the nearest chemist/ medical store to buy monthly medicines? You need not do so anymore! PharmEasy, your very own online healthcare and medicine delivery platform delivers 100% genuine medicines right to your doorstep.
PharmEasy is pharmacy made easy. In a short span of three years, we have established ourselves as India’s leading online healthcare and medicine delivery platform, catering to two million customers pan India. Through our mobile app and website, we help customers (patients and their caregivers) connect with local pharmacy stores and diagnostic centers to fulfill their extensive medical needs. We firmly believe that everyone should have access to good health and that health care should be affordable to all. Taking this belief forward, we offer 100% genuine medicines at FLAT 20% OFF, up to 70% OFF on Diagnostic tests and up to 50% OFF on healthcare products, ensuring highest savings in the shortest time possible.
We now deliver medicines in 1000+ cities in India, covering 22000+ pin codes. We offer diagnostic tests in Mumbai including Thane, Navi Mumbai, Kalyan & Dombivali, in Delhi, Noida, Gurgaon, Faridabad & Ghaziabad (entire NCR), Chennai, Pune, Ahmedabad, and Gandhi Nagar, Surat, Vadodara, Lucknow, Kolkata, Hyderabad, Bengaluru, and Jaipur.
Further, our customers enjoy many PharmEasy Perks! They are as follows:
Medicine Reminders
For those who forget to take their medicine doses on time, this feature acts as a reminder to ensure you never miss a dose. Skipping doses lowers the efficacy of the medication and delays the treatment.
Medicine Refills
Instead of placing repeated orders for required medicines, you can subscribe to our FREE refill service. Once you have uploaded your medicine prescription, click on ‘Auto Refills.’ Create a Refill for your existing requirement, medicine quantity, and the delivery interval.
Digital Prescription Record
Once you upload your prescription, it is stored as your digital prescription record.
Please note: PharmEasy does not share any patient/ customer data.
Free E-Doctor-Consultation
If you have misplaced your medicine prescription or if your prescription has expired, we can arrange a FREE e-consultation with a qualified doctor on our panel.
Get Lab Tests Services at Home
You need not waste your time at laboratories, waiting for your turn to get tests done. You just need to search for the prescribed diagnostic tests and book the same via our app or website. We offer up to 75% OFF on diagnostic tests, you can book and schedule your prescribed test on our app. These tests are offered by certified labs. Further, your test samples are picked up for FREE by our qualified phlebotomists.
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