{"id":150552,"date":"2021-05-24T11:47:33","date_gmt":"2021-05-24T06:17:33","guid":{"rendered":"http:\/\/pharmeasy.in\/blog\/\/\/\/blog\/\/\/\/blog\/\/?p=150552"},"modified":"2025-09-17T04:29:56","modified_gmt":"2025-09-17T04:29:56","slug":"faqs-about-medlife-orders-returns-wallets-and-more","status":"publish","type":"post","link":"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/","title":{"rendered":"FAQs About Medlife Orders, Returns, Wallet And More"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><head><meta http-equiv=\"Content-Type\" content=\"text\/html; charset=utf-8\">\n<\/head><body><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69d3e424838fc\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69d3e424838fc\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#Introduction\" >Introduction<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#1_Why_is_Medlife_now_PharmEasy\" >1. Why is Medlife now PharmEasy?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#2_What_does_this_mean_for_Medlife_customers\" >2. What does this mean for Medlife customers?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#3_What_will_happen_to_my_order_history\" >3. What will happen to my order history?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#4_What_happens_to_my_past_lab_reports\" >4. What happens to my past lab reports?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#5_What_happens_to_my_Wallet_balance\" >5. What happens to my Wallet balance?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#6_What_will_happen_to_my_MedCash_balance\" >6. What will happen to my MedCash balance?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#7_How_can_I_return_products_ordered_from_Medlife\" >7. How can I return products ordered from Medlife?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#8_How_will_the_refund_be_processed_for_previous_orders_placed_on_Medlife\" >8. How will the refund be processed for previous orders placed on Medlife?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/pharmeasy.in\/blog\/faqs-about-medlife-orders-returns-wallets-and-more\/#9_What_will_happen_to_my_Medlife_Gift_Card_and_its_existing_balance\" >9. What will happen to my Medlife Gift Card and its existing balance?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n    <a rel=\"nofollow\" href=\"https:\/\/pharmeasy.in\/blog\/channel-health-talk\"\n       class=\"pe-healthtalk-banner\"\n       style=\"position:relative; display:block; margin:10px; border-radius:10px; border-bottom:2px solid #117B77; overflow:hidden;\">\n        <span aria-hidden=\"true\" style=\"position:absolute; left:0; bottom:0; width:2px; height:50%; background:#10847e;\"><\/span>\n        <img alt=\"Join Health Talk by PharmEasy on WhatsApp\"\n             src=\"https:\/\/pharmeasy.in\/blog\/wp-content\/uploads\/2026\/01\/PEhealthtalk-1.png\"\n             style=\"width:100%; display:block; border-radius:10px;\">\n    <\/a>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span><strong>Introduction<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We are thrilled to welcome Medlife to the PharmEasy family! We can\u2019t wait to innovate together and deliver better experiences for our consumers, delivery personnel, and retail partners across the country.<\/p>\n\n\n\n<p>Now that Medlife is part of PharmEasy, here\u2019s what will happen to your Medlife order history, return requests, wallet balance and past lab reports.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Why_is_Medlife_now_PharmEasy\"><\/span><strong>1. Why is Medlife now PharmEasy?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol>\n<li>\n<\/li><\/ol>\n\n\n\n<p>Medlife has been acquired by PharmEasy. We are merging the two brands in order to be better and more efficient at what we do. We believe that the skills of both these teams combined will generate quality, ease and better service.<\/p><div id=\"sfa_container_150552\" class=\"sfa_container\" style=\"display:none\"><div class=\"sfa_overlay\"><\/div><button id=\"sfa_btn_150552\" class=\"sfa_btn\">Show Full Article<\/button><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_What_does_this_mean_for_Medlife_customers\"><\/span><strong>2. What does this mean for Medlife customers?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"2\">\n<li>\n<\/li><\/ol>\n\n\n\n<p>Medlife customers have been automatically registered with PharmEasy. Your account on Medlife with the registered number has been set up on PharmEasy. Open the PharmEasy App, enter your registered number and subsequent OTP to access your PharmEasy account. You can start placing orders on the PharmEasy app\/ website using the personalised promotions\/ offers auto-applied on the cart page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_What_will_happen_to_my_order_history\"><\/span><strong>3. What will happen to my order history?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"3\">\n<li>\n<\/li><\/ol>\n\n\n\n<p>You will have access to your order history on the Medlife App\/ web platform until 31st Dec, 2021.\u00a0<\/p>\n\n\n\n<p>All uploaded prescriptions and saved addresses, dating back to a year, have been transferred to your new PharmEasy account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_What_happens_to_my_past_lab_reports\"><\/span><strong>4. What happens to my past lab reports?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"4\">\n<li>\n<\/li><\/ol>\n\n\n\n<p>All past lab reports will remain unchanged, and you can access these from the Medlife App\/ web platform until 31st Dec, 2021.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_What_happens_to_my_Wallet_balance\"><\/span><strong>5. What happens to my Wallet balance?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"5\">\n<li>\n<\/li><\/ol>\n\n\n\n<p>Please log into the Medlife App\/ web platform and transfer your wallet balance to your Bank Account. In order to avail your Wallet balance, you need to initiate a refund to your own bank account from the wallet option in the app (available on the left navigation bar). You can do so by entering your account details in the Wallet section on the Medlife App. Once a transfer is initiated, it can take between 2 to 7 business days. You can raise the same request even after we stop taking new orders. Alternatively, you can also call on <strong>1860 1234 1234<\/strong> or send an email to <a href=\"mailto:care@medlife.com\"><strong>care@medlife.com<\/strong><\/a> for further assistance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_What_will_happen_to_my_MedCash_balance\"><\/span><strong>6. What will happen to my MedCash balance?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"6\">\n<li>\n<\/li><\/ol>\n\n\n\n<p>Your MedCash balance will not be carried forward to your PharmEasy account and has expired on May 23rd, 2021.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_How_can_I_return_products_ordered_from_Medlife\"><\/span><strong>7. How can I return products ordered from Medlife?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"7\">\n<li>\n<\/li><\/ol>\n\n\n\n<p>Products ordered from Medlife can be returned through the Medlife App\/ web platform, subject to return policies and procedures in place at Medlife. Alternatively, you can also call on <strong>1860 1234 1234<\/strong> or send an email to <strong>care@medlife.com<\/strong> with complete details asking to return a product.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_How_will_the_refund_be_processed_for_previous_orders_placed_on_Medlife\"><\/span><strong>8. How will the refund be processed for previous orders placed on Medlife?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"8\">\n<li>\n<\/li><\/ol>\n\n\n\n<p>Amount refunded against products returned on Medlife will reflect on the Medlife App\/ web. In order to avail your refunded balance, you need to initiate a refund to your own bank account from the wallet option on the app (available on the left navigation bar).\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_What_will_happen_to_my_Medlife_Gift_Card_and_its_existing_balance\"><\/span><strong>9. What will happen to my Medlife Gift Card and its existing balance?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol start=\"9\">\n<li>\n<\/li><\/ol>\n\n\n\n<p>Medlife Gift Cardholders having an unredeemed balance in their Gift Cards may redeem the same on PharmEasy. However, all Gift Cards must be registered before redemption. To register the Gift Card, the holder needs to send a message from their registered mobile number to: GCACT&lt;space&gt;16DigitCardNumber&lt;space&gt;6DigitPin&lt;space&gt;Firstname&lt;space&gt;Lastname to 9160012146.<\/p>\n\n\n\n<p>On successful registration and verification of the Gift Card, the unredeemed balance will be added by PharmEasy to the PharmEasy user account linked to such a verified registered mobile number within 72 hours from the time of registration. All other terms and conditions with respect to the Gift Cards will remain the same. Click <a href=\"https:\/\/www.medlife.com\/blog\/medlife-health-card\/\"><strong><span style=\"text-decoration: underline;\">here<\/span><\/strong> <\/a>to read more about it.<\/p>\n\n\n\n<p><em><strong>Disclaimer: <\/strong>The information provided here is for educational\/awareness purposes only and is not intended to be a substitute for medical treatment by a healthcare professional and should not be relied upon to diagnose or treat any medical condition. The reader should consult a registered medical practitioner to determine the appropriateness of the information and before consuming any medication. PharmEasy does not provide any guarantee or warranty (express or implied) regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of the information; and disclaims any liability arising thereof.<br><\/em><\/p>\n\n\n\n<p><em>Links and product recommendations in the information provided here are advertisements of third-party products available on the website. PharmEasy does not make any representation on the accuracy or suitability of such products\/services. Advertisements do not influence the editorial decisions or content. The information in this blog is subject to change without notice. The authors and administrators reserve the right to modify, add, or remove content without notification. It is your responsibility to review this disclaimer regularly for any changes.<br><\/em><\/p>\n<\/body><\/html>\n<div class=\"pld-like-dislike-wrap pld-custom\">\r\n    <div class=\"pld-like-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-like-trigger pld-like-dislike-trigger  \" title=\"Likes\" data-post-id=\"150552\" data-trigger-type=\"like\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                            <img src=\"https:\/\/blog-images-1.pharmeasy.in\/blog\/production\/wp-content\/uploads\/2024\/08\/12132143\/like.png\" alt=\"Likes\" \/>\r\n            <\/a>\r\n    <span class=\"pld-like-count-wrap pld-count-wrap\">    <\/span>\r\n<\/div><div class=\"pld-dislike-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-dislike-trigger pld-like-dislike-trigger  \" title=\"Dislikes\" data-post-id=\"150552\" data-trigger-type=\"dislike\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                            <img src=\"https:\/\/blog-images-1.pharmeasy.in\/blog\/production\/wp-content\/uploads\/2024\/08\/12132208\/dislike.png\" alt=\"Dislikes\" \/>\r\n            <\/a>\r\n    <span class=\"pld-dislike-count-wrap pld-count-wrap\"><\/span>\r\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Introduction We are thrilled to welcome Medlife to the PharmEasy family! We can\u2019t wait to innovate together and deliver better experiences for our consumers, delivery personnel, and retail partners across the country. Now that Medlife is part of PharmEasy, here\u2019s what will happen to your Medlife order history, return requests, wallet balance and past lab [\u2026]","protected":false},"author":33,"featured_media":150667,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"categories":[1527,111],"tags":[5777,5776,648,3698],"acf":[],"_embedded":{"wp:featuredmedia":[{"source_url":"https:\/\/blog-images-1.pharmeasy.in\/blog\/production\/wp-content\/uploads\/2021\/05\/24191526\/Blog-size.jpg"}]},"_links":{"self":[{"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/posts\/150552"}],"collection":[{"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/comments?post=150552"}],"version-history":[{"count":12,"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/posts\/150552\/revisions"}],"predecessor-version":[{"id":250803,"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/posts\/150552\/revisions\/250803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/media\/150667"}],"wp:attachment":[{"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/media?parent=150552"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/categories?post=150552"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pharmeasy.in\/blog\/wp-json\/wp\/v2\/tags?post=150552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}