Good office behavior is nothing but indirect reflection of your personality. In this first aspect is your dressing sense. You should be well dressed as per your occupation and demands of your organization. There is a thin line between well dressed and dressed jazzy. I feel, well dressed person is far more well received by the opposite common man than person dressed in jazzy attire. Your external appearance only makes first impression on opposite person.
Second aspect in this is your body language. Your body language should be apt to the situation given with striking a balance between confidence and over confidence. Third Aspect in this is your language. Try to talk to opposite person in their understandable language as much as possible, preferably their mother tongue. This gives highest level of comfort to that person and helps to develop good rapport.
Fourth Apsect in this is empathy. This is one of the most important aspect of good office behaviour. Being a medical practitioner, if doctor does not show any empathy towards patients problem by his or her behaviour, then that can create issues in doctor- patient relationship and all conflicts start at that stage only.
Guidelines and protocols
I am not aware about any guidelines present globally about ideal practice but i can definitely say that nature of practice by and large remains the same throughout the world with minor changes as per region, organization, position of person in that organization.
The most important part of good practice is its ethical quotient. Whether it is Orthopaedic or Spine Surgery practice, whether it’s a doctor or an engineer, you have to be ethical. Sticking to ethics ensures that there is no breach in norms related to particular condition in medicine which varies from case to case basis. If you follow ethics, chances of ou going wrong are negligible.
Second important aspect of good practice is readiness of a clinican to bring in changes as per advances in medical field or for that matter in any field. For example, if a spine surgeon just keeps on doing conventional open surgeries in cases where those can also be done by minimally invasive surgery, its wrong on surgeon’s part not to offer that option to patient just because he / she does not know how to do minimally invasive surgery. If they don’t know the technique, they should try to learn the same by attending different courses related with it etc. One can not remain behind the time when it comes to fields like medicine where there are lots and lots advances coming up.
Third aspect in this is to be reasonable, accountable with patient. As per the case, try to explain patient and relatives pros and cons of conditions along with merits and demerits of different treatment options.
By putting all facts in front of them, you are indirectly developing faith for you in their mind which is atmost important for smoother doctor- patient relationship. Also show sense of accountability even in conditions where things have not gone so far as per our expectations (scenario where there is a complication). Patients will appreciate such behaviour if you take responsibility of whatever had gone wrong and that patient will remain more faithful with you for their lifetime.
Work places which follow good sitting behaviour
To count organizations which follow above all factors will be beyond our control but if you really want answer to the question of what needs to be done, then my answer would be these idealistic factors start not from any organization but it starts from individuals which form these organization. The work culture has to be passed on to the next generation by default. It should be in auto run mode.
For making this happen, new person in an organization can be exposed to proper orientation programs which will show what was the history of any organization and what is the work pattern to which he / she should abide to.
There has to be proper surprise checks by seniors at any point in time. If any fault is noted then immediately proper study of that fault, probable solution to it taken into consideration organizational rules should be charted out. Put time limit to execute that solution under someone’s supervision and once solution is executed, recheck whether that solution is really helping or not. Here the role of senior officials will be utmost important.
About the author
Consultant Spine Surgeon
Wockhardt Hospital, North Mumbai ( Mira Road )